Thank you for shopping at Kaali Cosmic Vibes. Your satisfaction and trust mean everything to us. If for any reason you’re not fully aligned with the gemstone or product you’ve received, please review our return and refund terms below to ensure a smooth and transparent process.
Terms with capitalized initial letters have meanings defined below and apply regardless of singular or plural usage.
Goods: Items available for sale on our website (including gemstones, tools, and accessories).
Order: A confirmed purchase made by you on our website.
Service: Our website and all customer-related services tied to your purchase.
You: The individual or entity using our service or purchasing goods from Kaali Cosmic Vibes.
We accept returns within 7 days of delivery for eligible products, provided they meet the following conditions:
The item is unused, unworn, and undamaged.
It is returned in its original packaging, including tags, pouches, and certificates (if provided).
A valid receipt or proof of purchase is included.
❗ Note: Sale items, bundles, customized gemstones, and clearance items are not eligible for return or exchange.
We offer exchanges within 7 days of delivery, subject to stock availability. You may request an exchange for a different crystal, size, or variation if:
The item is unused, undamaged, and in its original packaging.
You provide the original purchase receipt.
The desired replacement is in stock.
Once approved, your replacement will be shipped, and you’ll be notified via email.
???? Only one exchange per order is allowed.
❌ Note: Customized, bundled, or personalized gemstone items are non-exchangeable.
✅ Approved replacements will be delivered within 5 business days.
We do not accept returns or exchanges for:
Discounted or clearance items.
Items showing signs of use, scratches, chipping, or damage after delivery.
Customized or made-to-order crystals and crystal sets.
To initiate a return:
Contact Us
Email us at kaalicosmicvibes@gmail.com within 7 days of receiving your order. Include your order number and product details.
Approval & Instructions
Our team will review your request and provide the return shipping address and detailed instructions.
Ship the Product
Send the item back using a trackable courier service. We recommend insuring high-value items for safety.
Inspection & Refund
Once we receive and verify the item, your refund or exchange will be processed within 7–10 business days.
Unless the return is due to our error (e.g., wrong or damaged item), the customer is responsible for return shipping.
Kaali Cosmic Vibes is not liable for products lost during return transit.
If you receive a damaged, defective, or incorrect item, notify us at kaalicosmicvibes@gmail.com within 48 hours of delivery. We’ll arrange a replacement or full refund, depending on availability and your preference.
Orders can be canceled within 12 hours of placement by emailing us at kaalicosmicvibes@gmail.com.
After 12 hours, cancellation may not be possible as your order might already be processed or shipped.
For any questions or concerns regarding returns, exchanges, or refunds:
Email: kaalicosmicvibes@gmail.com
Phone: +91-9109505130 (optional)
We aim to respond to all inquiries within 24 hours on business days.
Refunds will be issued to the original payment method only.
Shipping charges are non-refundable unless the return is due to our error.
Please handle your gemstones with care—natural materials are delicate and sensitive to misuse.
